Office Administrator (2046)

Job Description:

The office administrator is the first point of contact for internal and external customers and must present a highly professional demeanor at all times. This is a position of trust and requires the ability to maintain a high level of confidentially and customer service. A high degree of accuracy is required to ensure that certification applications are processed correctly and efficiently. Quality judgment is required to answer customer inquiries to direct customers to appropriate staff when necessary, and to escalate issues to management when necessary. Dedication to continued improvement of program policies and practices is mandatory.

Responsibilities

Communicates with internal and external customers in writing and via phone, fax, e-mail, and in person. Answers division main telephone line. Processes all division mail and accepts all deliveries. Completes initial receipt procedures for certification applications by date stamping the application forms and creating physical files for new applications or recertification applications as needed. Creates new or updates existing entries in the database with information such as the date received and/or changes to contact information. Files completed applications in the file room appropriately and maintains the file room on a daily basis. Maintains office supply inventory and orders supplies as needed. Maintains Deputy Commissioner’s schedule and other needs as requested. Files certification applications. Copies certification application files when requested. Organizes inactive files for shipment to off-site storage or archival quarterly.

Experience Needed:

  • High school diploma or equivalent.
  • One (1) to Three (3) years of customer relations and office administration experience.
  • Excellent oral and written communication skills.
  • Effective planning, organizing, and prioritizing of work is necessary.
  • Experience with Microsoft Office software suite (Outlook, Excel, Word, Access, and PowerPoint).
  • Quality judgment is required to answer customer inquiries to direct customers to appropriate staff when necessary, and to escalate when necessary.
Job Category: Administrative
Job Type: Contract
Job Location: Indianapolis
Job ID: 2046
Job Start Date: 01/30/23

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